Return Policy

You have the right to cancel your order up to 30 days after receipt without giving any reason. After cancellation, you have an additional 30 days to return your product. You will then be credited with the full order amount, including shipping costs.

Only the costs for returning the item from your home to the webshop are for your own account. Please consult your carrier's website for exact shipping rates.

If you exercise your right of withdrawal, the product will be returned to the trader with all supplied accessories and—if reasonably possible—in its original condition and packaging.

To exercise this right, please contact us at info@joealz.com We will then refund the order amount due within 30 days of receiving notification of your return, provided the product has already been received back in good condition.