Frequently Asked Questions

What is the delivery time for my order?

When you order from Joealz.com, our delivery time might be slightly different from what you're used to. Because our products are shipped directly from our suppliers, we can save significantly on storage and transportation costs, allowing us to offer you the best possible prices.

The average delivery time is 5 to 12 business days (Monday – Friday, excluding public holidays).

What should I do if I haven't received my order yet?

Due to high demand for our products, your package might arrive slightly later than expected. We truly appreciate your understanding. If your estimated delivery period has passed and you still haven't received anything, please send an email to info@Joealz.com We will gladly track down your package and see what's happening.

I want to exchange or return my order, how do I do this?

To initiate a return, simply contact our customer service team at info@joealz.com Please include your name, order number (e.g., #0000) from your confirmation email, and the reason for the return. We will provide you with the return address and instructions. Once confirmed, you can ship the product back using a carrier of your choice.

What are the return shipping costs?

Return shipping costs are the responsibility of the customer. Prices vary depending on the courier you choose. Please check the website of your preferred shipping carrier for their current rates.

What are the requirements for returning my product(s)?

We offer a 30-day return policy, which begins on the day you receive your item. To qualify for a return:

• The 30-day return period must not have expired;

• The product must be in its original packaging with all tags still attached;

• The product must be unused and unworn.

Which payment methods do you accept?

We accept payments via visa, mastercard, and [X]. If you are unsure whether your preferred payment method is accepted, proceed to the checkout page to view all available payment options.

All transactions are processed through secure and encrypted payment systems, making them 100% safe.

What if I haven't received an order confirmation email?

If you haven't received confirmation, please send an email with your full name and email address to info@joealz.com, and we will help you out right away.

Can I cancel my order?

Need to cancel your order for any reason? Send an email as quickly as possible to info@joealz.com. Please state your name, order number (e.g., #0000) from your confirmation email, and the reason you wish to cancel.